republic wireless was an Android cellphone service provider that marketed to budget-conscious, technology-curious
customers and kept costs low by prioritizing WiFi-first and -only connection.
Similar to open source, its support model encouraged customers to consult the
100k-member community forum for support from peers, power users, and community managers.
A video interview from when I was one of only 5 employees selected for an Employee Spotlight award.
Feedback received from a community member:
"When I looked over the pages and pages of people wondering where their order was and saw Katrina giving individual responses to assure people that their order was on its way and on time, I was kind of dumbstruck. Part of me is saying, "This is ridiculous. No self respecting company should have to do this. Where is the professionalism?" And then it hits me. This is professionalism at its finest."